Shipping policy
Arden & Co Shipping Policy
At Arden & Co, we aim to provide a smooth and reliable delivery service for all orders within the UK Mainland. Please read the details of our shipping policy below to understand our processes and terms.
1. Shipping Locations
• We deliver to UK Mainland only.
• Unfortunately, we do not ship to UK Islands, Northern Ireland, or locations outside the UK.
2. Shipping Options and Costs
• We offer a Standard Delivery service.
• Shipping costs are fixed at £69 per order, regardless of order size or value.
3. Order Processing Time
• Orders are processed and dispatched within 14 days of purchase.
4. Delivery Timeframes
• Delivery is typically completed within 21 days after dispatch.
5. Free Shipping
• Free shipping is not available. All orders are subject to the fixed delivery fee.
6. Tracking and Notifications
• We do not provide tracking information for orders.
• Customers will receive shipment updates and dispatch confirmation via email/whatsapp.
7. Missed or Delayed Deliveries
• Delays: In cases of delays caused by couriers or events beyond our control, we will notify customers promptly and provide updates on the estimated delivery date.
• Missed Deliveries: If a delivery attempt is unsuccessful:
• The courier may leave the parcel in a safe location or with a neighbour, with a photograph taken as proof of delivery.
• Customers will also have the option to reschedule delivery for an alternative date.
8. Lost or Damaged Items in Transit
• If your order is lost or damaged during transit:
• Please contact us at info@ardenand.co within 3 days of receiving the delivery.
• We will review the issue and offer either store credit or a replacement.
9. Customs and Duties
• We do not ship internationally; therefore, customs fees and duties do not apply.
For any further questions or concerns regarding our shipping policy, please contact us at info@ardenand.co. We appreciate your trust in Arden & Co and look forward to delivering your items with care and reliability.