Refund policy

Arden & Co Return and Refund Policy

At Arden & Co, we strive to ensure you are completely satisfied with your purchase. If you wish to return an item, please review our return and refund policy below.

 

Eligibility for Returns

• All products are eligible for returns, including customised and clearance items.

Return Timeframe

• Returns must be initiated within 14 days of receiving your order.

Condition of Returned Items

• Returned items must be:

• Unused

• In their original packaging

• With tags intact

• We do not accept partially damaged or used items for returns or refunds.

Refund Methods

• Refunds are offered in the form of store credit or an exchange for another product.

• The original shipping fee is non-refundable.

Return Costs

• Customers are responsible for the cost of return shipping.

Return Process

• To initiate a return, please contact us at info@ardenand.co to obtain authorisation and further instructions.

• Customers are required to organise their own return shipping and ensure the item is returned securely.

Exclusions

• All products, including clearance and customised items, are eligible for returns. There are no exclusions.

Defective or Damaged Items

• If your item arrives damaged or defective:

• Contact us immediately at info@ardenand.co with clear photos of the item and packaging.

• Once reviewed, we will arrange a replacement, store credit, or other suitable resolution.

Customer Communication

• For all return and refund inquiries, please email us at info@ardenand.co. Our team will respond promptly to assist you.

 

We reserve the right to amend this policy as needed. If you have any questions or concerns, please don’t hesitate to contact us.